AI phone system for IT support companies, MSPs, computer repair shops, and technology consultants
AI phone system for IT support and managed service providers
Triage outages, password issues, security incidents, new support tickets, hardware questions, onboarding calls, and after-hours escalations without making the owner’s cell the help desk.
Meet Your IT Support AI Employee
PhoneMachine answers calls for it support and managed services, qualifies the request, captures the details, routes urgent work, and gives your team the clean next step.
What it handles for it support:
Network or internet outageCapture company, location, scope, users affected, error messages, timing, and urgency.
Password or login issueCollect affected system, user, urgency, identity-verification expectation, and route without exposing credentials.
Security incidentEscalate suspected phishing, ransomware, compromised account, wire-fraud concern, or unusual login activity.
New support ticketCapture client, device/system, issue, screenshots availability, priority, and callback channel.
Hardware or project quoteCollect device count, business goal, deadline, budget range if offered, and decision maker.
Onboarding / offboardingCapture employee name, start/end date, apps, devices, permissions, and deadline.
Why it support teams choose PhoneMachine
IT calls are urgent, technical, and interrupt-heavy. The wrong missed call can be a down office, security incident, or client ready to switch providers.
Capture
Client down
A client’s whole office loses internet while the MSP owner is onsite elsewhere. The AI captures users affected and routes it as urgent instead of letting voicemail pile up.
Route
Security scare
A phishing or suspicious-login call needs fast escalation and careful boundaries. The AI captures risk details without asking for passwords.
Follow up
Ticket noise
Routine printer, password, and app questions become structured tickets so technicians stop losing context.
Automate
After-hours boundary
The AI separates real emergencies from next-business-day tickets using the MSP’s escalation policy.
How it works
Answer, understand, route, follow up.
IT Support caller reaches you
Use a PhoneMachine number or forward the line customers already call.
AI handles the front desk work
It follows your it support scripts, FAQs, escalation rules, and caller history.
The conversation becomes structured data
Transcript, summary, tags, urgency, contact updates, and next action are saved.
Your team gets a clean handoff
Call back, text, assign a task, route urgent work, or launch approved follow-up.
IT Support call handling, built in
Every vertical page keeps the current PhoneMachine system, with the scripts, boundaries, and intake fields changed for it support and managed services.
Voice
Voice
Answers it support calls 24/7 and captures intent.
Text / SMS
Text / SMS
Sends links, reminders, confirmations, and follow-up replies with consent controls.
Outbound
Outbound
Runs approved callback and follow-up scripts without inventing promises.
Knowledge
Knowledge
Uses approved it support FAQs, policies, fields, and never-say rules.
Team handoff
Team handoff
Moves the conversation into your shared inbox with context and next steps.
Live call example
Hear the AI handle a it support call.
Network outage is the kind of scenario the page is built around.
Network outage
CALLEROur office internet is down.
PHONEMACHINEI can open an urgent IT support ticket. Is the whole office down or just one workstation?
CALLERWhole office, about 18 people.
PHONEMACHINEI will mark this as business-wide outage, 18 users affected, and route it urgently.
The math
Better triage means fewer lost clients and fewer noisy interruptions.
One retained MSP client, urgent security escalation, or captured project quote can outweigh months of AI phone coverage.
Guardrails for it support
The AI uses the same PhoneMachine workflow with industry-specific safety and compliance boundaries.
Credential safety
The AI never asks for passwords, MFA codes, or secret keys.
Security escalation
Suspected compromise, ransomware, wire fraud, or data loss routes urgently.
Client confidentiality
Ticket summaries and recordings should follow client access controls.
For one person
Personal
An AI receptionist for one person.
$19/month
Start with Personal- 30 answered calls / month
What's included
- 50 SMS segments / month
- 1 team member · 1 phone number
- AI answering, messages + text summaries
- Appointment booking
- Call recordings, transcripts + summaries
AI receptionist
Starter
An AI receptionist.
$49/month
Start with Starter- 75 answered calls / month
What's included
- 100 SMS segments / month
- 2 team members · 1 phone number
- Appointment booking + call transfers
- Call recordings, transcripts + summaries
For growing teamsMost popular
Growing
More calls, more numbers, more room for your team.
$99/month
Start with Growing- 200 answered calls / month
What's included
- 300 SMS segments / month
- 5 team members · 2 phone numbers
- Appointment booking + call transfers
- Call recordings, transcripts + summaries
Custom plans
Pro
Larger teams, higher volume and outbound campaigns.
Custom
Contact us- Custom call + SMS allowances
What's included
- Custom team members + phone numbers
- Power Dial Contacts + Campaigns
- Voice campaigns, SMS drips + voicemail drop
- Number pooling + outbound scripts
IT Support setup
What the AI needs to know.
Ticket intake+
Client, site, system, device, users affected, error message, screenshot availability, business impact, and callback channel.
Urgency rules+
Full outage, security incident, executive locked out, production system down, payment system down, and VIP client rules.
Security guardrails+
Never ask for passwords, never request MFA codes, and escalate suspected compromise, ransomware, wire fraud, and phishing.
Approved troubleshooting+
Only simple approved checks such as restart, cable/power confirmation, or status page language when configured.
Never-say rules+
Do not promise resolution time, expose credentials, bypass MFA, quote final project scope, or provide risky technical instructions.
Stop sending it support callers to voicemail.
Launch a 24/7 AI front desk with real phone, SMS, scripts, summaries, routing, and follow-up for it support and managed services.
Get started